Terms & Conditions

These are the current terms and conditions applicable in relation to Resilient Training Solutions Ltd.

1. Booking

Confirmed booking” means the firm agreement between RESILIENT TRAINING SOLUTIONS LTD and the client for attendance/delivery of an event on specified dates.

Bookings will not be accepted unless they have been authorised for payment (Purchase Orders raised);

Once a booking is accepted (in email) by RESILIENT TRAINING SOLUTIONS LTD, the organisation making the booking becomes liable for the relevant course fee, administration or cancellation charge.

2. Fees and Payment

Fees are payable within 15 calendar days of the invoice.

RESILIENT TRAINING SOLUTIONS LTD reserve the right to alter prices from those published. Invoices can be issued on request for advanced payment purpose if required.

3. Cancellation, Transfers and Substitutions

RESILIENT TRAINING SOLUTIONS LTD reserves the right to cancel, postpone or otherwise alter the content, date or venue of a course without notice. In such circumstances, RESILIENT TRAINING SOLUTIONS LTD may return any payment received without penalty of cancellation charge.

Cancellation charges shall apply when a suitable substitution or transfer is not made at time of cancellation.

Current charges are:
29 days or more 25%
14-28 days 50%
Less than 14 days 100%

4. Data Protection

Resilient Training Solutions Ltd does not sell, trade or rent your personal information to others.